The Power of Phygital Experience in Improving Collections
Seamless and personalized communication is advisable for customer satisfaction in today’s digital era. However, lenders often face challenges in meeting the rising expectations of their customers. This is where the “phygital” experience becomes beneficial....
How to Settle Credit Card Debt: 5 Effective Solutions for Lenders
Credit card debt is the third leading cause of debt collection complaints according to Consumer Financial Protection Bureau. This is concerning for lenders as more complaints indicate delayed debt recovery. It could lead to reduced fund inflow which negatively...
The Strategic Role of Back Office Outsourcing
According to Statista, consumers are increasingly searching for business process outsourcing companies that provide various services, especially back-office operations. Back-office outsourcing refers to the practice of contracting a third-party company to handle the...
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